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stgray's avatar
stgray
New member | Level 2
3 years ago

Unauthorized Charge

Hello,

 

I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:

 

"Credit Card DROPBOX SIGN YEARLY HTTPSWWW.HELL CA Date 12/17/2/Principal Amt: $195.98"

 

Here is what Dropbox's chatbot is telling me:

 

"Your most recent charge was for $11.99 charged to Visa ending in 7766 approved on 13 Apr 2020 GMT for Dropbox Plus - 2TB (4/13/2020 to 5/13/2020)."

 

Obviously, these don't add up. I have another email that I've used to log into Dropbox in the past, but I have never had a paid account through that email. 

 

Please help!

 

Thank you,

Sam

Payments

16 Replies

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  • Nobodybob's avatar
    Nobodybob
    New member | Level 2
    3 years ago

    I also have a charge coming off my card for 2 months now of $20.00 And the same address https www.HELL  Ca94158  14157660273

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Nobodybob. If you haven't done so already, please log a ticket with our support team via this page. They'll be able to check this further. 

     

    Just don't forget to provide us with your ticket number here, as well. 

     

    Thanks!

  • Yxzzhx's avatar
    Yxzzhx
    New member | Level 2
    3 years ago

    I am having the same issue. 

    Here is my ticket number Ticket 22693809

    Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Yxzzhx, I hope you're doing well! 

     

    I was able to locate your ticket, and saw that the agent responded back to you. Did you have a moment to check on their reply? 

     

    Keep me posted! 

  • bsizzle's avatar
    bsizzle
    New member | Level 2
    2 years ago

    Hi nancy! I've been getting this too. & I'm trying to find out what account it is connected to and how to cancel it. BIG chance is that it is connected to an inactive email address that i can no longer access and have been being charged for 4 years. please please advise. thank you so much

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    bsizzle wrote:

    I'm trying to find out what account it is connected to ...

    You can use the credit card charge lookup tool to identify the account.

     

    BIG chance is that it is connected to an inactive email address that i can no longer access and have been being charged for 4 years

    If you're unable to identify and/or sign into the account, you can contact Support for assistance. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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