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vkinglilo's avatar
vkinglilo
Explorer | Level 4
8 months ago
Solved

Unauthorized charges while on a Basic Account

I just got charged $184.67 for something I did not authorise.  Can someone help? 
account access
billing
Payments
  • Walter's avatar
    Walter
    8 months ago

    Did you try running this transaction ID with the look-up tool I linked to earlier vkinglilo? 

    If you did and stumbled upon an issue or still have questions, let me know and I'll reach out via email to investigate further.

kirksuzukiii's avatar
kirksuzukiii
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Good day, vkinglilo​ !

Did you sign up for a any trial plan through the Dropbox website or mobile device?  

  • vkinglilo's avatar
    vkinglilo
    Explorer | Level 4
    8 months ago

    I am on a Basic Plan. I have checked my accounts and this particular account is not linked to any of my payment plans.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for clarifying that for us vkinglilo 

      Have you tried using our self-served look-up tool to identify the email address that's associated with the charge in question?

      • vkinglilo's avatar
        vkinglilo
        Explorer | Level 4
        8 months ago

        The charge says this :-

        4sq1t3vp1ldc via dropbox - I am not sure what that is. Is it associated with something else?

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