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Roxy3's avatar
Roxy3
New member | Level 2
2 years ago

Unauthorized Direct Debit charges from Dropbox! Help please!

Hello, I need your support, please, as I'm very disappointed with Dropbox! I've been charged every month since March via direct debit, and I never authorized these transactions. I’ve logged into my a...
billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Roxy3, let's jump right into this!

 

First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan?

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

Roxy3's avatar
Roxy3
New member | Level 2
2 years ago

Hi,

Thanks for this! I’ve tried everything suggested, but I was hoping to contact Dropbox directly through email instead of going through the website. Is there an email I can use to reach them directly?

Thanks again!
Roxy

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Roxy, thanks for the fast reply!

     

    If you follow the steps I provided above, you should be able to contact our Support team. There's not a specific email address we give out, but that way you can open a communication with our Team.

     

    Have you tried it by any chance? 

    • Blakelyd08's avatar
      Blakelyd08
      New member | Level 1
      10 months ago

      I am having the same issue! I have an unauthorized charge on my account from Dropbox for $37. I have the basic free account. I have tried the steps that you told above. How do I cancel this account and get refunded? not only that I’ve been charged an overdraft fee from my bank because of this charge.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey Blakelyd08, thanks for letting me know!

        Have you tried to contact Dropbox Support directly using these steps?

        You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

        Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

        Let me know more!

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