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Roxy3's avatar
Roxy3
New member | Level 2
2 years ago

Unauthorized Direct Debit charges from Dropbox! Help please!

Hello, I need your support, please, as I'm very disappointed with Dropbox! I've been charged every month since March via direct debit, and I never authorized these transactions. I’ve logged into my a...
billing
cancellations
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Roxy3 wrote:

 I've been charged every month since March via direct debit, and I never authorized these transactions.

Did you give Dropbox your bank details? They cannot charge you without. If you did not then its not Dropbox you need to speak to it is your bank as somebody is defrauding you. And they will do it elsewhere. 

 

If you did then its legitimate and you've probably not cancelled a trial. You can contact support as has been said via www.dropbox.com/support BUT you need to be logged out to do so - even here. An incognito window often works well.

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