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Julez's avatar
Julez
New member | Level 2
5 years ago

unauthorized payment to dropbox via paypal

Hey there, I have a problem with an unauthorized payment to dropbox via PayPal. PayPal wants to send 119,88€ to Dropbox unlimited company. I didnˋt change my Dropbox status, still have the basi...
billing
cancellations
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 years ago
Julez wrote:

I have a problem with an unauthorized payment to dropbox via PayPal.

You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should also be changing your PayPal credentials and contact PayPal again.

Julez's avatar
Julez
New member | Level 2
5 years ago

Thanks a lot!

It was possible to contact Dropbox and I got good support and help.

And yes, I already changed it, your completely right, thanks for the advice.

 

Have a nice day :)

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