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roos123's avatar
roos123
New member | Level 2
5 months ago
Solved

Unexpected charges on my credit card from an unknown account.

Hello, I am in the same situation of user Robert H.73 6 months ago (Discussion title: Fraudulent Credit Card charges?). I have a Basic Free account with Dropbox (3.75 GB), but on [removed by modera...
billing
Payments
Refunds
  • Megan's avatar
    Megan
    5 months ago

    Hey roos123!

    Great job! I've located your ticket number reference in our system.

    And agent will be with you shortly. Thanks a bunch!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey roos123​, let's jump right into this! 

Have you tried to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more! 

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