Forum Discussion

BRM-SC's avatar
BRM-SC
Explorer | Level 3
4 years ago

Unknown Credit Card Charge

Please contact me to identify a charge on our company credit card. We have no idea who is using the dropbox or if the charge is for an employee who is no longer with the company. I do have the 12 D...
billing
cancellations
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi BRM-SC, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into your current account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for the info, I can see that an agent has already assisted you on this matter.

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