Forum Discussion

BRM-SC's avatar
BRM-SC
Explorer | Level 3
4 years ago

Unknown Credit Card Charge

Please contact me to identify a charge on our company credit card. We have no idea who is using the dropbox or if the charge is for an employee who is no longer with the company. I do have the 12 D...
billing
cancellations
Payments
sunnyk1's avatar
sunnyk1
Explorer | Level 3
3 years ago

There is a unknown transaction on  my  credit card for a account i have no idea about, how to fix this , I have no paid subscription currently 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sunnyk1, sorry to hear about that.

 

Have you tried using our payment lookup tool, to see which account the charge belongs to?

  • sunnyk1's avatar
    sunnyk1
    Explorer | Level 3
    3 years ago

    i did, and I have also contacted Dropbox on twittter , I mean X.  some is trying to help me

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Okay, sunnyk1, I'm happy to hear that another member of our team is already trying to assist you.

       

      If you need anything else, let us know!

      • sunnyk1's avatar
        sunnyk1
        Explorer | Level 3
        3 years ago

        No response from dropbox so far, besides confirming my email yesterday

         

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