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Update billing info email, but I have a Dropbox Basic account.
I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message:
"Your credit card is expiring at the end of the month!
To keep your Dropbox a...
Hi mkalichman, as you're on a Dropbox Basic plan, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.
It's possible I had a free trial years ago and that's likely where my card information came from.
My credit card is listed under Account>Manage Account>Billing. However under "Payment Method" there's no place to edit or remove the card.
The email said that my credit card was expiring at the end of the month and prompted me to update my billing info.
-Jade
Jade's situation is exactly the same as mine. I suppose it doesn't matter that my credit card is still saved since that card is expired, but it seems there should be a simple way to remove it?
- Nancy
Dropbox Community Moderator
Hi all!
We've reported these mismatching emails to our Payments team, and they reviewed our processes to make sure it reaches only the correct users. So, if you ever receive a similar email (which you shouldn't), please let us know.
mkalichman and jade1230, we'd be happy to open a support ticket to help remove your credit cards if that's OK.
Thanks for the reports.
Thanks Nancy, that would be great if you could remove the credit card information. Thank you!
Thank you! I'd like to remove my credit card information as well.
- Megan
I just sent you the emails! I'll see you both there, thanks! 😎
Boy, Dropbox does not make anything easy. I received this message:
Take a moment to verify your payment details You should if you want to renew your Dropbox subscription. Your current subscription will be downgraded to Dropbox Basic, with a limited space of 2 GB, if we don't receive your payment soon.
Update your billing info now to continue with your current plan.
When I log into my acct there is absolutely no billing option. It says I have a basic plan, so how can I be downgraded to basic. Does this mean I'm not paying anything, it's a free plan? So why why does it say I'll be downgraded to basic if I don't update my billing info.
Seems like a marketing ploy to get people to upgrade to paid plans.
Hi Nancy,
I'm having a similar problem to @mkalichman and @jade1230 in that I've cancelled my free trial before the end date so I now have a basic account, but I cannot remove my card details from my account. I want to ensure that I will not be charged at the end of the trial as I have already cancelled, please could you also help me remove any card details from my account?
Additionally, I never received the supposed email from no-reply@dropbox.com to confirm my trial has been successfully cancelled, despite my account being downgraded.
Your help would be greatly appreciated, thanks.
Hi Hannah,
Thanks for your reply. Eventhough my account has been downgraded, when I go to 'Manage my account', I can still see my card details under 'Billing'. As I have cancelled before the end of my trial, I don't understand why Dropbox still has my card details and there is no option to remove it. I also didn't receive an email confirmation to tell me my cancellation was successful, eventhough this is mentioned in the Help Centre. https://help.dropbox.com/plans/cancel-free-trial
Please could you help erase these billing details as I don't want to risk getting any charges in the future. I'd be extremely grateful for any help you can provide. Thank you.
- Hannah
Thanks for the update here, lcola.
If your account is downgraded, your billing info shouldn't be stored anymore.
Would you mind sending us a screenshot of the page you see them in? Of course, please make sure to mask/edit out your actual billing info.
Also, a screenshot of what you see in your plan page would also be helpful.
Hi Hannah,
Thanks for your reply. I've attached a screenshot below of my plan and an image of where I can see my billing details which should be removed. Thanks for your help.
Hi Walter,
That would be great thanks. Are you able to access my email via your systems? Thanks
