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mkalichman's avatar
mkalichman
Helpful | Level 5
3 years ago
Solved

Update billing info email, but I have a Dropbox Basic account.

I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message:

 

"Your credit card is expiring at the end of the month!

To keep your Dropbox account current, click the button below to access your account and update your credit card expiration date and billing address. This way, when it comes time for your subscription to renew on 2020-03-06, all your information will already be up to date."

 

There are at least five problems with this.

1. I have only Dropbox Basic (free), which means there is no need to charge a credit card.

2. The renewal date listed in this message (2020-03-06) is over 3 years ago!

3. While I do have a credit card listed with Dropbox, it isn't correct, but there is no way for me to change it!

4. The implication is that I won't be able to keep the account unless I change my credit card.

5. I've tried every obvious way to contact someone at Dropbox to explain what is going on, but it appears there are no options that are open to me as a Basic user.

 

Any ideas on what is going on and what, if anything, I need to do?

billing
Payments
Plans
upgrades

24 Replies

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  • lcola's avatar
    lcola
    Explorer | Level 3
    3 years ago

    Hi Walter, 

    That would be great thanks. Are you able to access my email via your systems? Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Yes, no worries lcola - I've just sent you an email to the email address that's connected to your profile here on our  Community. 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

     

  • Bud1946's avatar
    Bud1946
    New member | Level 2
    2 years ago

    I also have the Basic plan but Dropbox just arbitrarily charged my credit card $129.02 for "Dropbox Plus", which I did NOT request.  I can find no way to contact anyone at Dropbox to reverse this charge.  They only want to talk to you to sell you something.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Bud1946, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

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