Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mark Eby's avatar
Mark Eby
New member | Level 2
2 years ago
Solved

Update payment info (new credit card) but there is no billing there.

I have a Plus plan with 2GB and Dropbox help says to click on my initials, select settings, and then select billing. When I select settings, THERE IS NO billing on the resultant page. Have looked eve...
billing
Dropbox Plus
Payments
Plans
scxgf's avatar
scxgf
New member | Level 2
2 years ago

Holy Crap!!!! I got to the PLAN page and I have a FREE account,. The Basic Account! I have been paying $120/ year to you for a FREE account of 2GB of storage and I'm using LESS than 4 GIGABITES. This is robbery, theft, misrepresentation of product sales. I need to talk to someone RIGHT NOW

  • Mark Eby's avatar
    Mark Eby
    New member | Level 2
    2 years ago

    Now I'm REALLY confused -- they are asking me to update my payment info, but the card I'm using doesn't expire until 9/25, over a year from now!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!