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Upgrade account, paid but not upgraded
I upgraded my account to a Plus account. I used the Dropbox website and paid directly for a full year, but my account hasn't been upgraded. I also haven't received a confirmation e-mail. What to do?
Meanwhile, I also created a ticket. I must say, the response time was impressive. Within 10 minutes someone replied to the ticket.
In the end I made three purchases:
- I made two purchases which didn't upgrade my account. The customer support could see both purchases in the system. They also saw the transactions were denied, so they will be refunded automatically. I guess the iDeal payment option doesn't work well.
- The third purchase was made with a credit card without any problems.
Maybe this answer will help someone else 🙂
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi NawafQ8, let's look into this.
Did you try opening a support ticket you mean? If so, can you reply back and let me know your ticket number reference, so I can locate it on our system?
Thanks!
Hi!
I have the same problem. Updated to Plus (monthly) in my webbrowser and paid with iDeal. In my bank account I can see that the money is transferred. However, my dropbox is not updated to Plus and is still saying my storage is full and I need to upgrade. I also didn't receive an invoice or receipt or an email about this.
What to do?
- Megan
Hey there, Marie-K, I hope you're doing well!
Do you have a 12 character alphanumeric transaction ID in your bank's info? If so, you can search and locate the charge, using our self-serve look-up tool.
Let me know what you find!
Hi,
We have paid for Dropbox Professional on
25/8/2022
but still our plan shows basic.
please look into this ASAP.
- Jackson
Hello Vinculum2022, if you upgraded via the website, you can use the credit card self-serve lookup tool to find the invoice of your purchase.
On the invoice you can see the email address of the account.
Let me know if that helps.
