Forum Discussion

Mrrobertsphotography's avatar
Mrrobertsphotography
Explorer | Level 4
5 years ago

Upgraded my storage and it’s not showing in my account

I upgraded my account a few days ago via apple iTunes and I get an error message. It took my money £9.99 but didn’t upgrade my Dropbox. My email is [email removed as per Community Guidelines] P.s Wis...
billing
Error Messages
Payments
Storage space
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for letting us know, m4rtich.

 

Would it be okay to reach out to you via email, so we can look further into this?

m4rtich's avatar
m4rtich
Explorer | Level 4
4 years ago
Hi Hannah!

When can I expect your e-mail?
Thank you in advance.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey m4rtich, I just sent you an email!

     

    When you get a chance, just reply back to me and we'll continue from there. 🙂

    • Chris8383's avatar
      Chris8383
      Explorer | Level 3
      3 years ago
      I upgraded and am paying for it for months (plus) but have not been upgraded. Please help
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Chris8383, welcome to our Community!

         

        Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

         

        Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

         

        If you have the transaction ID that is linked to your charges, you can also take a look here. That'll help you identify the Dropbox account behind the charge. 

         

        Keep me posted for any updates! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!