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Upgraded Plan Not Reflected
My co-worker upgraded my 2GB personal account to a 1TB account. She submitted the payment. However, my account is still showing only 2GB. I have logged out, restarted my computer, etc., and it does n...
Hope you're doing well, MCSquared22.
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi MCSquared22, let me help!
Have you followed the steps my colleague, Jay provided above on this same thread, in order to locate where the charge is coming from?
Is it possible that you have two Dropbox accounts?
Let me know!
Logged in on the only account that I know of, it shows I cancelled my professional account in Nov. and my personal plan is out of space. As mentioned before, I agreed on the app on my phone to upgrade and all I get are error messages that the site is having difficulties. It confirmed that my upgrade is due to bill me May 29. I also received error messages on my laptop stating the cite was having difficulties.
- Jay
Hi MCSquared22, did you upgrade via an Android or iOS device to the paid subscription?
iOS
- Megan
Hope you're doing well, MCSquared22.
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.
