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keikokumagai's avatar
keikokumagai
New member | Level 2
4 years ago
Solved

Upgraded Plan Not Reflected

My co-worker upgraded my 2GB personal account to a 1TB account. She submitted the payment. However, my account is still showing only 2GB. I have logged out, restarted my computer, etc., and it does n...
Payments
Plans
Storage space
upgrades
  • Megan's avatar
    Megan
    4 years ago

    Hope you're doing well, MCSquared22.

     

    Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

     

    In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.
     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi MCSquared22, did you upgrade via an Android or iOS device to the paid subscription?

MCSquared22's avatar
MCSquared22
Explorer | Level 4
4 years ago

iOS

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hope you're doing well, MCSquared22.

     

    Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

     

    In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.
     

  • MCSquared22's avatar
    MCSquared22
    Explorer | Level 4
    4 years ago
    That worked! Restored purchases was the trick. Thank you.

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