Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Natsbar's avatar
Natsbar
Explorer | Level 3
3 years ago
Solved

Upgraded the incorrect Dropbox account. What can I do?

I accidentally upgraded the wrong account. My business account is dormant and has expired but has all my folders in it, my personal account which is Gmail is empty. Now I have an empty Dropbox plus a...
Dropbox Plus
Plans
upgrades
  • Mark's avatar
    Mark
    3 years ago

    Hi Natsbar 

     

    Without downloading and moving everything around I don't think there is anything you can do. 

     

    You can swap emails on accounts which would move the emails to what you need, but, not the data - that would need to be via a share. 

     

    Dropbox support usually takes a few days and that's Monday through Friday only. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi Natsbar 

 

Without downloading and moving everything around I don't think there is anything you can do. 

 

You can swap emails on accounts which would move the emails to what you need, but, not the data - that would need to be via a share. 

 

Dropbox support usually takes a few days and that's Monday through Friday only. 

  • Natsbar's avatar
    Natsbar
    Explorer | Level 3
    3 years ago

    Thank you, Mark, much appreciated your reply, and I will try to share it to my Google account. 

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!