Urgent, cant update my billing information

Hi Jay,

Thank you for your reply.

I am located in UAE/Dubai,, and the currency here is Emirates Dirhams (AED).

Please find the screenshot link I am getting after submitting my new credit card details.

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Regards

Azzam

I'm not able to access that link. Could you try copying and pasting the screenshot in your next reply itself?

Thanks for the images. Could you try directly navigating to this page to see if you can upgrade the plan from there?

It looks I can,, but am I going to have the same plan i had before? or this will down grade my plan?

From the screenshot you sent, in the background it looks like the last payment was in December, meaning that the monthly subscription has already expired. 

You should already be downgraded on a Basic account, otherwise the link I sent you wouldn't work. After the upgrade, you should be back on a Dropbox Plus plan.

Yes dear,,, but I am an old customer as you see,, I don;'t want to lose my plan since I was paying that for years.

that is why I am reaching you.

There isn't a difference in the plan itself. Since it has already expired by over a month, it wouldn't be possible to reactivate the old plan, so upgrading to the current Plus plan is the only way forward.

I keep getting the message: "You can’t update your billing information because Credit Card doesn’t support None currency" when I try to update my billing information. 

What do I do know? This dropbox is for the church I work for and I have a new business credit card that I am to use. But dropbox keeps giving me this message. 

I need help.

Thank you,

Jennifer Dunn

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Hey jlsdunn, sorry to see you're having this issue.

Have you tried to do this from a different browser, or a private browsing window, to see if that helps?