Urgent, cant update my billing information

I will try that. Thanks.

I tried updating my billing from a different browser but that did not help. I am still getting that message. "You can’t update your billing information because Credit Card doesn’t support None currency."

I need to update the billing info. What do you suggest I do now?

Jennifer Dunn

I am having the same problem. I am trying to update billing information to a new credit card and I keep getting "You can’t update your billing information because Credit Card doesn’t support None currency."   I am at a loss as to what to do now. I have tried logging out and logging back in. I have tried from a different browser. Still having the problem. What now?

Jennifer

Hi jlsdunn, is your account on a Dropbox Basic plan currently? If so, then there is no billing info to update, so you'd need to purchase the plan you want from this page.

I am having the same issue. Can you help me?

Jennifer

No, there HAVE been small charges to this basic account. Please see the screen shot below. I want to change the billing information for these recurring mall charges. But I keep getting that message: "You can’t update your billing information because Credit Card doesn’t support None currency."

Hey jlsdunn, like my colleague Jay suggested, when an account is a free Basic one, you can't really update your billing info on it.

The charges seen in your screenshot appear to be from 2021, but if the account was downgraded, there wouldn't be any billing info on file for the account any more.

Have you tried purchasing the plan from this page? And if so, are you getting the same error message there?

I will try that. Thanks.

I having same problem, I downgraded my account to free 'Dropbox Basic' in order make currency/country change possible but getting

"You can’t update your billing information because Credit Card doesn’t support None currency.". I tried it in few different browsers in some Im getting that error message in some not but nothing happening anyway. Also tried Paypal but got 'There was a problem completing this request.'

Hey strobe - sorry to hear you're having issues with this.

Have you tried purchasing the plan you'd like from this page directly?

If so, are you getting the same error message there?