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Forum Discussion

write2nirav's avatar
write2nirav
Explorer | Level 3
2 years ago

Why do new Business customers get a lower pricing?

Hello,  I am dropbox user for over 4 years now, I am using Standard plan for my 4 member team where I am being charged $720 annually for 5 TB space. Where as the same plan under new business plan i...
billing
dropbox business
Payments
Plans
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi write2nirav, and welcome to our forum. 

 

I had a look in our system and I can see our team is already handling your request. 

 

I’ve left them an internal note as well, so that they may reply back to your last message as soon as possible. 

 

For anything else, feel free to give me a nudge.

write2nirav's avatar
write2nirav
Explorer | Level 3
2 years ago

Hello Nancy,

 

Yes they do have upgraded my plan to the business but I am still charged the old price of $180 per user as against that of $144 for the new user. 

 

If this is the disparity I might as well register for a new account and continue with that. Why am I subjected to pay the premium being an old customer.  I do not see the reason to pay this additional unreasonable charge.

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