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Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
3 years ago
Solved

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?

 

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  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

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  • tchibace's avatar
    tchibace
    Explorer | Level 4
    2 years ago

    Thank you for your help! I am a basic user, so if i am not mistaken i cant get support via email. Sadly the content you linked does not helped me, because i need to get in touch with support, but with my basic account the only way is chatbot (cant help) or community. It would be nice if i can get a direct link or email so I can prove my valid date of birth. Thank you for your help!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi tchibace, I hope you're doing well!

     

    Could I send you an email, in order for us to have a closer look into this?

     

    Keep me posted! 

  • melvinkjames's avatar
    melvinkjames
    New member | Level 2
    2 years ago

    Hello, 

    While upgrading the account on the payment page, I entered the card issued date at the place of date of birth, and the account was blocked. Since the account type is basic, I don't have access to any of the services. I tried to raise a ticket with the number "Ticket #21024000," and still no progress. I use this account for work, and I can't have it blocked for any instance. I could find no direct email ID or phone number to contact Dropbox. Are there any faster means to solve this matter?

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for reaching out to us, melvinkjames.

     

    I have added your comments in the ticket you gave us and raised its priority, so a member of our team will be replying to you the soonest possible.

     

    Let me know if you have any questions.

  • bathtubdiver's avatar
    bathtubdiver
    Explorer | Level 4
    2 years ago

    While upgrading to a new subscription I entered a wrong birth year. The system now tells me that my account will be locked in two day.

    How can I fix this?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You need to contact support: www.dropbox.com/support. I'd also suggest making a backup of your data just in case the account is closed. 

  • bathtubdiver's avatar
    bathtubdiver
    Explorer | Level 4
    2 years ago

    I checked that of course. The link sends me here:

    The chatbot doesn't lead me anywhere. I always end up with the information of contacting support.

    The community leads me here.

    As I understand it I have to verify my age to the support team. The question is: WHERE can I do that?

  • bathtubdiver's avatar
    bathtubdiver
    Explorer | Level 4
    2 years ago

    I have the same issue. Please kindly contact me per Email.

    Thank You!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi bathtubdiver, I hope you're doing well!
     

    I just sent you an email. Please reply back to me, and we'll take it from there. 

     

    Thanks! 

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