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Forum Discussion

pelino's avatar
pelino
Explorer | Level 4
2 years ago
Solved

Your plan and billing information are managed externally

Hi, I let my plan managed by itunes store expire (as suggested by dropbox customers support via chat) because I wanted to upgrsde to a family plan directly on dropbox website. I get the infamous ...
billing
Dropbox Family
Payments
Plans
upgrades
  • Mark's avatar
    Mark
    2 years ago

    How long ago did it expire? And has your plan downgraded yet? 

     

    Both need to have happened to allow it to be picked up via website

pelino's avatar
pelino
Explorer | Level 4
2 years ago

Still waiting, stucked without syncing, still don't know when my plan shall be downgraded and if I'll be able to re-upgrade immediatly after the downgrade.

I'm also receiving many mails from dropbox requesting to upgrade payment informations. I don't understand why considering that I actively terminated the automatic renewal on itunes store but my payment information stored are still valid.

I'm considering a migration to google drive family,  does anyone have experience? 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I just sent you an email, I'll see you there pelino!

 

Cheers!

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