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You've been charging me every month for years on an account I can't find
I have two BASIC accounts under two different email. I am not being charged for either one.
However, I get an $11.99 charge every month for years. When I try to input the information from my bank statement you ask for a 12 digit ID. I only have a 10 digit ID every time. Here's one from April of this year:
RECURRING PAYMENT $11.99
AUTHORIZED ON 04/16
[Removed as per Community Guidelines]
DROPBOX.COM CA
[Removed as per Community Guidelines]
7 Replies
- Jay
Dropbox Community Moderator
Hi @Betsy Craig, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info. You don't need to enter the transactions
Keep me updated with any progress! Hi.
You've been charging me for years for an account I had with a previous employer. The email and company don't even exist anymore yet I'm still getting charged. The email is: I'm being charged 119.88 every year. How do I stop this charge? My email is removed
- Megan
Hey @JannetteA, let's jump right into this!
Have you tried out the steps that my colleague @Jay provided, in order to directly contact our Support about this?
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
I'm being stolen from the same way. Unbelievably terrible customer service, the worst company I've ever had to deal with.
- Rich
Super User II
Devin G wrote:
I'm being stolen from the same way. Unbelievably terrible customer service, the worst company I've ever had to deal with.
Support can easily resolve this for you, but you need to contact them. No one on these forums can resolve this as it's an account related matter, and no one here has access to your account. You need to contact Dropbox Support directly.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hey Rich, you're the super user here, the guy with all the inside knowledge. Can you tell me if a single living, breathing human being works at dropbox support? As if I didn't try that already.
- Nancy
Hey Devin, sorry for jumping in. I can see you’ve managed to open a ticket with our team, so one of our support members should look into your request and get back to you with more details/ask for more info to resolve this.
In the meantime, I’ve also left them an internal note on your behalf.
