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Megabyte's avatar
Megabyte
Explorer | Level 3
5 years ago
Solved

Can I disable 2FA on my account?

I have been using Dropbox without 2FA for years but my iPhone had to be restored and I am now not able to use Dropbox unless I use 2FA. The problem I have with Two-factor is that I do a lot of trav...
account access
Account Settings
security
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for the additional info Megabyte!

    If you created your Dropbox account through the "Sign in with Apple" option, then you can create a Dropbox password for your account from your account settings page here.

    Setting a Dropbox password will allow you to use either option to sign in. To use your Dropbox password, you would just sign in by entering your credentials under the "Sign in with..." options.

    Let me know if you have any other questions!

Megabyte's avatar
Megabyte
Explorer | Level 3
5 years ago

Thank you very much.   Yes, I was using Dropbox app on my iPhone but I got locked out and had to restore. When I went to Dropbox, that is when they said I had to have 2FA.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey peeps, just jumping in here!

Are you able to access your account Megabyte?

If so, you can disable 2FA from your account settings with the steps outlined here.

I hope this helps!

  • Megabyte's avatar
    Megabyte
    Explorer | Level 3
    5 years ago

    Yes Daphne, I can access it so I will be able to disable Dropbox, but unfortunately I will not be able to disable having to use it with Apple ID which is how I would have to set it up

    • Megabyte's avatar
      Megabyte
      Explorer | Level 3
      5 years ago

      BTW, I am still connected to Dropbox on my Mac. It is just my iPhone that I am having a problem with

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        Thanks for the additional info Megabyte!

        If you created your Dropbox account through the "Sign in with Apple" option, then you can create a Dropbox password for your account from your account settings page here.

        Setting a Dropbox password will allow you to use either option to sign in. To use your Dropbox password, you would just sign in by entering your credentials under the "Sign in with..." options.

        Let me know if you have any other questions!

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