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User34's avatar
User34
Helpful | Level 7
6 months ago

Can I get notifications about a file being deleted or saved on the iOS app?

I am using iPhone 16 Pro IOS 18.5 with Dropbox app installed

Please confirm: what are the settings so that I get a notifications when a file is moved out of Dropbox or saved?

30 Replies

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  • User34's avatar
    User34
    Helpful | Level 7
    6 months ago

    Mark​ Are you getting Desktop Notifications when you are on your Mac in realtime?  Please can you clarify?    

    You said "They wont go to iPhone/other devices just that one device if/when you are logged in" :  this is a bit unclear to me.  Please would you clarify the behaviour?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    I'd be happy to clarify! If you get a new file added to your Dropbox account from another device, say for example you are using camera uploads on your phone, and it's uploading images, then when those files sync to your desktop machine, you'll get that notification saying a new file (or files) have been added to your account.

    What Mark was saying was that you'll see that desktop notification only if you're currently logged into that machine at the time. Mobile devices won't get any notifications about new files added to your Dropbox account.

  • User34's avatar
    User34
    Helpful | Level 7
    6 months ago

    Jay​  do you mean that mobile devices  never get notifications?  Please would you confirm?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey User34, what Jay means is that you won't get a notification on your mobile device about a file being added to your account.

    The Dropbox app on your mobile device will send you other types of notifications, for example when someone shares a folder with you, or the security code needed to sign in to your account on another device, or if your account is full.

  • User34's avatar
    User34
    Helpful | Level 7
    6 months ago

    Mark​ You advised: "Based on your screenshots you should get them on your Mac when you are there - but only in real time."  I am slightly confused, please would you clarify this behaviour with an example?  I only work on one MacBook Air.

  • User34's avatar
    User34
    Helpful | Level 7
    6 months ago

    Jay​ I posted a reply earlier, as the part which is still consuing me is "you'll see that desktop notification only if you're currently logged into that machine at the time."

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    User34 wrote:

    I posted a reply earlier, as the part which is still consuing me ...

    If you're not signed in to the computer when the notification arrives, you won't see it. Notifications are not persistent. They pop up only while Dropbox is running, and disappear after a moment. If you're not using the computer at the time, you won't see it.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    What Jay and Mark wanted to say is that you'll be able to see the notifications on your Mac only if you're using that computer with the Dropbox desktop app running and syncing your changes while logged into the same Dropbox account as the one you use on your iOS mobile device User34 

    For example, you'll see the files you're uploading from your mobile device listed in the sync history in the Dropbox desktop app on your Mac, but for deletions you'd be better off looking at the events page instead. 

    I hope this clarifies! 

  • User34's avatar
    User34
    Helpful | Level 7
    6 months ago

    Walter​ When am I supposed to get the below displayed when using the desktop?  I am unclear, please kindly clarify.

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago
    User34 wrote:

    When am I supposed to get the below displayed when using the desktop? 

    When logged in to the iMac and the file has been actively added and you are looking at the screen.

    If a file was added at 2pm but you were logged out, not at the machine or not looking at the screen you wont get one. They are on screen for a short time only, so, if you miss it you miss it. Also if you log in at 2.10pm you still wouldnt get the notification because you were not there when it happened. 

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