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Forum Discussion
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
95 Replies
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- Daphne
Dropbox Community Moderator
Thanks for posting gabrielleduplessis!
Since you have a similar question, I've just moved your post here so please take a look at the info here.
Give me a shout if you have any questions! Hi,
i´ve got a question. Does anybody know, how to reset the own passwort?
My problem is, that i cant login in my old Mail and the phone number which is connected
with my accout is not up to date. I´ve got a new number. It sounds a little bit tricky.
Does anybody know, how to get the pw to login?
I need some help. There are some pictueres which are very important to me. Old memories you know.
Thanks a lot.
- I dont have access to my email address and i also forgot my password - which means i cant reset password because emaill access is not there and i cant change email address because password is required. So i checked for answers and I got the following information from your website:If you can’t sign in, click I can’t recover my account using this page. Click Yes. Click Send notifications. Notifications will be sent to all the devices you're signed into.However, the option of click yes and click on notifications does not exist when i click on cant recover my account using this page.Any suggestions? It would be very helpful if they simpy sent an OTP (one time password) on the mobile device to which i am connected....
- Lusil
Dropbox Staff
Hi there sudhirmenon and Baci92, thanks for checking in with us.
I moved your posts here, where other users have expressed a similar issue.
Have a look at what is mentioned, and let us know if you have any questions or trouble along the way.
Cheers! Hi! This happened to me too! My ticket number is Ticket #11945763. Please help me recover my account!
- DaphneThanks for posting katrinaskaar.
It looks like this is an older ticket and has since been closed, could you submit a new ticket by visiting this page via an incognito window (so you're signed out of any Dropbox account)? - Hi @Walter, I am having the exact same problem here as @Fulguletz. Did this problem get solved? Could someone from the Dropbox team Please contact me ASAP. Thank you! My ticket number is 12026720.
- WalterHey Simba47; thanks for joining this topic and sorry to hear about this.
Also, thanks for providing your ticket's ID. I just located it on our system and replied to you there.
At your earliest convenience please take a look at your inbox and we'll take it from there. - Dear community,
Dropbox Help center has not helped me regain access to my PRO account even though I can prove that I paid for the account, have automatic billing set up linked to an email I have access to, and have the 12 password key words. How unfair is this? I am a female entrepreneur and I’m getting crippled by a giant tech company because their security measures doesn’t make any sense. There must be a solution when you can’t access the email account associated with your Dropbox account. They won’t even transfer my files over to another account. Very disappointed with this company, looks like I’ll take my $155/year else where. Ticket #12044604
