Can I reset my password without access to the email as I forgot it?

Hello, i have another email account with old work files i need to access but as this is an old email i can not rememeber my password and cant access change password as i can not access the old email account to verify the code. 

How do i get past this issue? Thanks

I'm sorry to hear you're still having issues with this Fulguletz.

May I reach out via the email address that's connected to your Community's profile to look further into this?

And you have just billed me on an account that I can't access. This is already starting to be bad, because I am paying for a service that I can't use.

Just to be sure we are on the same page.

Is this the page where I am supposed to put the compaint?
Because here it asks for the email that I stated in this post that I do not have access to anymore, because that is what I was trying to do. Change the email address that I have no longer access to while logged in, but it logged me out, and invalidated my working password. Is there no human I can actually talk to in order to solve this issue? Because it seems that Dropbox really hates the customers, and is never willing to help. There is a circle I am going around into, because no one is reading the problems users have.

In that case, I'd suggest trying an incognito window without signing into any account Fulguletz.

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page.

You'll need to input your payment's information along with an email address we can reach you to sort this out. 

Daphne It seeems Ticket #11848798 has been solved, but I got no reply from anyone. Is this a bug in this messy platform?

It seems now I can't click on the ticket in the UI in the account, even though I see it. I wonder how can a giant like dropbox have so many bugs and issues. And this is for a payed account, not a free one. 

Guess I will need to find a replacement, because these are wasted money

Hi there kyoto, thanks for posting your questions here. 

I moved your post to this thread, where other users have asked this. 

Have a look around at what is mentioned and let us know if you have any issues along the way.

1) I'd ll like to change registered e-mail but I can't access the e-mail. The reason is that the e-mail which was provided from my provider was canceled.

2) I forgot password for dropbox account. If I change the password, I have to access the e-mail.

I'd like to know how to change the e-mail and the password.

Best Regard