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colintr's avatar
colintr
Explorer | Level 3
2 years ago
Solved

Can I sync two personal accounts on one computer?

I have 2 separate dropbox accounts. One is my personal account and one is my Dropbox Plus account for my work (they use separate email addresses). I want to be able to have both dropboxes available a...
Account Settings
desktop
Folders
Multiple Accounts
sync
  • Megan's avatar
    Megan
    2 years ago

    Happy to see that your issue is now resolved colintr!

     

    If you need something else, please let me know and I will be more than happy to help every step of the way! 😀

colintr's avatar
colintr
Explorer | Level 3
2 years ago

thanks, but when I sign out of the desktop app, the app appears to quit, then after a while it opens a window to sign in, but when I click on the sign in button it automatically signs me back in to my personal account without asking for my log in details so I can't switch the profile over to my plus account. How do I get the app to launch without automatically signing back in?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey colintr, can you send us a screenshot of what you're clicking on, before the app automatically signs you into your personal account?

 

Just make sure to hide any personal info, like your email address, from the screenshot.

  • colintr's avatar
    colintr
    Explorer | Level 3
    2 years ago

     

     

     

     

    Hi, these screen shots show the steps I'm going through to log out

    Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks so much for the screenshots, colintr, this is super helpful!

     

    If you go to your account settings online and click the trash can next to the particular computer in the "devices" section, to unlink it from your account, are you then able to sign in with your other account's credentials on the app?

  • colintr's avatar
    colintr
    Explorer | Level 3
    2 years ago

    Hi, no, that didnt work. It still logged me in automatically to my basic account when I restarted dropox

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey colintr, let me also jump in here! 

     

    When you try to sign in to your Plus account on the desktop app, have you made sure you're signed in online with the same account too? Sometimes this does the trick.  

  • colintr's avatar
    colintr
    Explorer | Level 3
    2 years ago

    Hi Megan,

    I was signed in online, so I signed out and back in again and it seems to have worked.

    Thanks for your help with this, I didn't think it would be so difficult to change which account I logged into. Maybe a more simple way to swap accounts could be added to DropBox in future updates.

    Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to see that your issue is now resolved colintr!

     

    If you need something else, please let me know and I will be more than happy to help every step of the way! 😀

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