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USMCSGT323's avatar
USMCSGT323
Explorer | Level 4
3 years ago

Cannot move files when trying to merge old Dropbox folder with new Dropbox folder.

After running the Windows update from 12/13/22 I had to reinstall Dropbox.  When I tried to use my old Dropbox folder I could not because it said there was already one there.  So I had to place the n...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi USMCSGT323, have you tried to rename the old Dropbox folder, then proceed? 

 

Also, when you say that your computer's Dropbox folder has more files than your online folder, could you send me a few screenshots, in order for me to have visual?

 

Also, please check your app's syncing status and let me know what it reports. 

USMCSGT323's avatar
USMCSGT323
Explorer | Level 4
3 years ago

I did not change the name of the other folder because I thought the links to being able to access the files that were online only might be lost if I renamed folder.  I am attaching a screenshot that includes the folders that I would like to merge and their associated properties.  The file explorer on the right is the old that has files in it that I need to be able to access.  The files explorer on the left is the new DB folder.  Tried to get status in pic, but if not, it was "up to date".

 

 

Thank you again for your help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey USMCSGT323, sorry to jump in here.

     

    Have you tried double-clicking on the files in your old Dropbox folder that are online-only, to see if they can get downloaded/opened?

    • USMCSGT323's avatar
      USMCSGT323
      Explorer | Level 4
      3 years ago

      Thanks Hannah,

       

      Yes it says they are online only and cannot be opened until they moved into the Dropbox folder.

       

      Thank you for checking in with me!

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        If the files were online only in the old folder, it would mean that they were synced with your account at some point so the files must be present in the new folder as well somewhere. Can you see if you can find the files on the website?

         

        Is it possible that you moved them to another location or that the folders are being selectively un-synced from your computer? 

         

        Let us know what you find and we'll take it from there USMCSGT323

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