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Forum Discussion

wildman4's avatar
wildman4
Explorer | Level 3
5 months ago

Cannot set default sync state for new files to "available offline"

I am unable to select "Available offline" as the "Default sync state for new files" within the desktop application Preferences.  I do have the ability through the "right click" menu to "Make availabl...
desktop
sync
windows
justin h.2's avatar
justin h.2
Explorer | Level 4
4 months ago

This seems to be the most recent relevant thread...i have the same issue, very frustrating...it will not let me select 'offline only' from my default settings. im running the latest updated win10 and the most recent dropbox update which i just ran...still the same problem

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey justin h.2, thanks for posting here, let's jump right into this! 

    How long has this been an issue? 

    Would you mind clarifying which app version you currently have installed, along with the app's syncing status? I just want to make sure you're not running a beta version of our app.

    You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

    Lastly, if you select a file/folder inside your Dropbox folder, and right click on it, do you have the option to make the content available offline or online-only? 

    Keep me posted, and we'll take it from there!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey justin h.2! I wanted to make sure that you’ve seen Megan’s reply above. If you have, and you need further help, don’t hesitate to let us know.

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