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roninyun's avatar
roninyun
Explorer | Level 4
1 year ago
Solved

Can't edit the email address associated with my account

Hi, im trying to edit my email account and get an error i do not understand and nothing is updated. help please... Thanx! Ronen
Account Settings
  • Hannah's avatar
    Hannah
    1 year ago

    Is it possible that you're trying to use an address that's already used by another Dropbox account?

     

    You can test this by attempting to sign in with that address and requesting a password reset.

     

    If a password rest email comes to this address, it means it's already associated with a Dropbox account.

     

    Let me know what you find.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

What is the error message that you're getting, roninyun?

 

Make sure you don't include any personal info, like your email address, in your reply.

roninyun's avatar
roninyun
Explorer | Level 4
1 year ago
This the error I get, marked in red
Attached picture in the first post.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Is it possible that you're trying to use an address that's already used by another Dropbox account?

     

    You can test this by attempting to sign in with that address and requesting a password reset.

     

    If a password rest email comes to this address, it means it's already associated with a Dropbox account.

     

    Let me know what you find.

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