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Can't edit the email address associated with my account
Hi,
im trying to edit my email account and get an error i do not understand and nothing is updated.
help please...
Thanx!
Ronen
Is it possible that you're trying to use an address that's already used by another Dropbox account?
You can test this by attempting to sign in with that address and requesting a password reset.
If a password rest email comes to this address, it means it's already associated with a Dropbox account.
Let me know what you find.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey mifs! So, to make sure Iâm on the right track, you want to link the email address of account A to your B account instead and connect it to the desktop app of your new computer. Correct?
When asking about cancelling account A, do you mean that youâd like to delete it entirely?
Let me know, and weâll go from there.
Hello Nancy,
I worked out the solution from the information listed here and other Google sources. I transferred the old account ( 3mb)to another email address and moved the new account (15mb) into the address that the old account occupied and all worked well. The solution is that you cannot have 2 accounts with the same email address and either one has to be deleted or moved to another email address. Pretty simple when you know what to do
Kind regards mifs1
