Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Change my email address without having access to email account used to create the dropbox account
Hej, I have a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox s...
Hello Thommas
I am afraid there is not much the Dropbox team can do however, I think there is a workaround. If you still have access to the account via phone, perhaps do a test but I believe if you create another account with a current email address, then use your phone to transfer to the new account. Once verified that all files are over to the new location, then just delete the account. You can do that via phone settings.
However, it may be worth sending a Support Ticket as I may be wrong about it or things have changed that I have missed. Fill out this ticket. IT will ask you questions, just be patient and it eventually gets to a page where you can input info. This also helps the DB Team which tech would be most suited for your needs
What do you mean already been confirmed? I believe I originally had it confirmed, it's just been many years that now I don't have access to it, but have been using the dropbox account since.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHi Hannah,
I currently have access to the dropbox account. When I click to change my email it says, "For your security, Dropbox requires you to set a password to change your email." And that an email would be sent to the current email address on file. The problem is, I unfortunately don't have access to that email anymore as I used it awhile ago back in university.
To be honest, if it's a hassle or cannot be done, then I will make a new account. The current one has 2.3 GB of storage vs making a new one which would be 2 GB. Not a big difference.
- Walter
Hi Rezzak, sorry to jump in here, but I just wanted to mention that this would be the best move here, since you don't have access to the email address that's connected to the original account and no way to regain access too.
Just make sure to download all of your files from the account first.
Let us know if you need anything else.
