Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Change my email address without having access to email account used to create the Dropbox account.
I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?
Hey Pb17, it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one.
Had your files been deleted, then you should be able to see them when accessing your events page.
When you say the usual ways to access the old account are gone, can you clarify more? I suggest that you either sign out of the current Dropbox account, and then try to sign into the old one, or you can do this using an incognito tab on your browser.
If you have any problems when doing that, please let me know.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Pb17, if you check your account's events page, what do you see there? Any sign of your files?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
The event page shows jjust the file I added to this new account when I changed the linked email to see that things were working. They were. . I have Dropbox on my MacBook and I pad. After changing the email link on the MacBook, the iPad wanted to confirm things and was non responsive so I deleted the app and installed a new one that’s when it seemed to lose any connection with the files I had in Dropbox. The events does show the added app of Dropbox. I didn’t change anything on the MacBook but I had to login with the new iPad app. I’m surprised the MacBook didn’t have a connection to the old Dropbox content. There is nothing in the file folders, nothing in deleted files. It’s like the old Dropbox never existed.
