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Change my email address without having access to email account used to create the Dropbox account.
I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?
Hey Pb17, it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one.
Had your files been deleted, then you should be able to see them when accessing your events page.
When you say the usual ways to access the old account are gone, can you clarify more? I suggest that you either sign out of the current Dropbox account, and then try to sign into the old one, or you can do this using an incognito tab on your browser.
If you have any problems when doing that, please let me know.
Hello Walter, No haven't got a ticket because I haven't got a working email address. My impression is that without a working email address, the only thing that will keep working is the credit card charges.
Rich
Super User II
Super User II
PetermHart wrote:
No haven't got a ticket because I haven't got a working email address.
You need to enter a valid email so you can receive a response from Support. When entering a ticket, make sure you enter a valid email address in the field that says Email address associated with the account. You can then enter the problem email address in the section further down for other details.
