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Changing Email: says email already taken.
I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this email and never used it before with drop box. How can I change it?
Thank you
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Hi there,
Most likely, your work email is already associated with a Dropbox account. To be able to check your your Dropbox account associated with the work email address, you can try to gain access by clicking on this link: www.dropbox.com/forgot and type in your work email address and click on Submit. You will be provided a link sent to your work email address to reset your account password. Once reset , you can then access your Dropbox account ( work email). You can just then continue with that account so you will have two accounts, one for personal matters and the other one is for your work.
I hope that helps.
- Rich
Super User II
EthanSB wrote:
The new email I am trying with saying already taken - but how since i own this email and never used it before with drop box. How can I change it?
If it's saying already taken, then that email address is already associated with an account. In order to use that email address with your account, you'll either need to change the email on the other account (to a third email address) or delete the other account. Either way your work email will be freed up for use on another account.
If it's your email address and you have control of it, try to sign in to the account, resetting the password if necessary.
