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Forum Discussion

kikikei's avatar
kikikei
Explorer | Level 3
4 years ago
Solved

Desktop app cannot login to Dropbox

After I reinstalled Windows, the desktop version dropbox cannot login, I am sure the password is correct since I can login from Chrome, it keeps saying that login too many attemps and ask me to try a...
account access
Account Settings
desktop
Error Messages
  • Jay's avatar
    Jay
    4 years ago

    Thanks for the update, please wait for 24 hours before attempting to login again on the Dropbox desktop application.

     

    If you're still experiencing this issue after that time, let me know.

kikikei's avatar
kikikei
Explorer | Level 3
4 years ago

Hi Jay,

 

The two step verification is enabled all the time... however I cannot stop it and reset again...once I changed p/w and login to the web version, while I want to stop the two step verification, it pop up a winodw ask for passward, after i entered....there is no response...

I have been using dropbox over 15 years...never tried this before...

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the update, please wait for 24 hours before attempting to login again on the Dropbox desktop application.

 

If you're still experiencing this issue after that time, let me know.

  • kikikei's avatar
    kikikei
    Explorer | Level 3
    4 years ago

    Hi Jay,

     

    after waited over 24 hours, the problem is solved.. now is okay for all device and windows to login. Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Glad to hear it's working now, enjoy your week ahead!

  • Anlaila's avatar
    Anlaila
    Explorer | Level 4
    4 years ago

    Since I downloaded the last Windows version I cannot login either.  And I can´t use properly the version on Windows explorer as some files don't appear in the folders!!! please help

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Anlaila, what is the exact error you're getting?

       

      Is this only when logging into the Dropbox desktop application, or also on the Dropbox site?

      • Anlaila's avatar
        Anlaila
        Explorer | Level 4
        4 years ago

        Only in the Dropbox desktop application, when I try to login: put ID and password, then the captcha box appears, I answer correctly (yes I'm sure it´s correct) but then it launches the captcha box again, and I answer again correctly but then the box is opened again and again... I cannot enter!!! 

         

        PS: The huge problem is I cannot either see all my files in the Windows explorer, although I've tried every solution in this forums: hidden files, administrator changing permissions... all of them

         

        Thank you!

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