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Desktop app cannot login to Dropbox
After I reinstalled Windows, the desktop version dropbox cannot login, I am sure the password is correct since I can login from Chrome, it keeps saying that login too many attemps and ask me to try a...
Thanks for the update, please wait for 24 hours before attempting to login again on the Dropbox desktop application.
If you're still experiencing this issue after that time, let me know.
Since I downloaded the last Windows version I cannot login either. And I can´t use properly the version on Windows explorer as some files don't appear in the folders!!! please help
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Anlaila, what is the exact error you're getting?
Is this only when logging into the Dropbox desktop application, or also on the Dropbox site?
Only in the Dropbox desktop application, when I try to login: put ID and password, then the captcha box appears, I answer correctly (yes I'm sure it´s correct) but then it launches the captcha box again, and I answer again correctly but then the box is opened again and again... I cannot enter!!!
PS: The huge problem is I cannot either see all my files in the Windows explorer, although I've tried every solution in this forums: hidden files, administrator changing permissions... all of them
Thank you!
- Megan
Hi Anlaila, I would like for you to locate your Dropbox icon, next to your WiFi and hover your mouse there.
Once you do, can you let me know the version of the app that's currently installed on your device, along with its syncing status? We need to make sure you're not using the beta version of the app, because this might be the source of this behavior.
