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Desktop app on Mac crashes when trying to link a second account
Hi
I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues ...
all sorted. turns out i had been downloading the beta. needed to untick the Early Access
Thanks for the reply. I am also using v197.4.7571. I was never able to get File Provider to work so I am running it on the "non-File Provider" implementation. The problems occur now even without File Provider. I've tried quitting the dropbox app and restarting multiple times. It doesn't help. My ticket number is 23650568. They took 2 days to reply and all they recommended was to delete the app and reinstall it - which I have done multiple times.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI see. Thanks for the ticket number and the extra info! I can see your case is already being handled by our specialists, so Iâd suggest continuing with them directly.
However, can you clarify if youâve also performed an advanced reinstall, instead of the basic one?
I am having the same issue on 197.4.7629. I believe the issue is that my personal account is eligible for the switch to File Provider, but my work account is not, because it has over 500,000 files. If I sign out of both accounts and sign into my personal account first, my personal Dropbox folder appears in Locations, but trying to sign into my work account puts me in the sign in/crash loop others have mentioned, plus an extra dialog asking me to choose specific folders to sync since I am over the 500,000 limit. However, even if I only choose a single folder with a single file in it to sync, my work Dropbox only briefly appears in Locations with my personal one before the app crashes, my work folder disappears and I'm back to square one with the sign in loop.
However, if I sign out of both accounts and sign into my work account first, it puts my work Dropbox back in my user folder where it was before, and syncs normally even with over 500,000 files. In Sync under Preferences in my work account, I also see a message that that account is not eligible for the switch to File Provider. With my work account functional, if I then try to sign in to my personal account, the same thing happens in reverse - a folder is created in my user folder for my personal Dropbox, but the app crashes when it attempts to sync anything and puts me back in the sign in loop. The personal folder also disappears from Locations in this scenario.
The problem is obviously a mismatch between my two accounts - my personal account is trying to use File Provider, while my work account can't. Is there a way to roll back my personal account and force it not to use File Provider so that both accounts keep their old locations in my user folder until my work account is eventually eligible to be migrated as well?
- Walter
Hey angelique_WR - sorry to jump in here, but could you clarify if you were able to link your accounts on a MacOS device without an issue in the past and how many files you're syncing locally on your Business account on your desktop?
- Yes, I had both my accounts synced to my Mac for years before this. I donât know exactly when my personal account got disconnected but it has to be pretty recent because I use it frequently.
I honestly have no idea how many individual files i have synced locally vs. in the cloud, or just in general. Who counts their digital files? I know I probably have a couple hundred folders, each with several subfolders and probably dozens to hundreds of individual files depending on the client. If there is an individual file limit, it would be nice if Dropbox could provide that count, but it only shows the size of the folder in kb/mb/gb, which is pretty meaningless for digital files that could be a wide variety of types and sizes individually.
I am having the exact same issue and I also suspect the cause to be the same thing - personal account allows File Provider, work account is apparently not eligible (I don't know why not though).
Were support able to help you at all?
- Support suggested I do an advanced uninstall/reinstall using command line tools, and supposedly after that I should be able to revert to the non-File Provider version for my personal account and have both back in my user folder. However, I havenât had a chance to try this yet as I canât afford at downtime from Dropbox during my workday. Hopefully I will be able to give it a shot over the weekend and will report back!
