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PLPL's avatar
PLPL
Helpful | Level 6
2 years ago
Solved

Desktop app on Mac crashes when trying to link a second account

Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues ...
Account Settings
desktop
Mac
Multiple Accounts
  • PLPL's avatar
    PLPL
    2 years ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey angelique_WR - sorry to jump in here, but could you clarify if you were able to link your accounts on a MacOS device without an issue in the past and how many files you're syncing locally on your Business account on your desktop? 

angelique_WR's avatar
angelique_WR
Explorer | Level 3
2 years ago
Yes, I had both my accounts synced to my Mac for years before this. I don’t know exactly when my personal account got disconnected but it has to be pretty recent because I use it frequently.

I honestly have no idea how many individual files i have synced locally vs. in the cloud, or just in general. Who counts their digital files? I know I probably have a couple hundred folders, each with several subfolders and probably dozens to hundreds of individual files depending on the client. If there is an individual file limit, it would be nice if Dropbox could provide that count, but it only shows the size of the folder in kb/mb/gb, which is pretty meaningless for digital files that could be a wide variety of types and sizes individually.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information angelique_WR - much appreciated.

     

    I took a look at our system and I can see that you have a ticket with our support team so I'd suggest waiting for our expert's response on your ticket so that you can continue troubleshooting this with them directly. 

     

    Let us know if you have anything else to add in the meantime. 

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