Forum Discussion

PLPL's avatar
PLPL
Helpful | Level 6
2 years ago
Solved

Desktop app on Mac crashes when trying to link a second account

Hi

I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started.

 

After I left the beta, I could no longer add a second account to the desktop app.  I tried adding the Personal account then adding the Business acount. I tried adding the Business account, then adding the Personal account.  When I add the second account, Dropbox crashes and it doesn't login. So I went back to the beta to see if that made a difference and it hasn't.  So now I'm stuck with only my Business account in the beta

 

Is there anyway to fully reset Dropbox on the computer to fix this?

 

thanks

Paul

Account Settings
desktop
Mac
Multiple Accounts
  • PLPL's avatar
    PLPL
    2 years ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

27 Replies

Replies have been turned off for this discussion
Show More
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    We're glad to hear it's sorted and thanks for keeping us in the loop too PLPL 

     

    See you around the Community and have a lovely week ahead! 

  • PLPL's avatar
    PLPL
    Helpful | Level 6
    2 years ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

  • PLPL's avatar
    PLPL
    Helpful | Level 6
    2 years ago

    - restarted

    - tried to add personal account

    - dropbox crashed and restarted

    - closed dropbox

    - opened dropbox from applications

    - tried to add personal account

    - dropbox crashed and restarted

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, PLPL.

     

    If you haven't already can you restart the computer, to see if that helps?

     

    If not, please also quit the Dropbox app and relaunch it from your applications folder.

  • PLPL's avatar
    PLPL
    Helpful | Level 6
    2 years ago

    Up to date

    197.3.7490

     

    No error message. 

    It creates Dropbox-Personal, then crashes and restarts. when it restarts the personal account is still logged out and it deletes the Dropbox-Personal folder

     

    MacOS 13.6.6

    Macbook Pro 14" 2023 - Apple M2 Max

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for bringing this to our attention, PLPL.

     

    Can you hover over your Dropbox icon and let me know the current sync status and version of the app?

     

    Are you getting some kind of error message when the app crashes?

     

    Let me know and we'll go from there.

  • PLPL's avatar
    PLPL
    Helpful | Level 6
    2 years ago

    I unlinked my personal account and relinked it on the web, but it didn't help

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!