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HTP's avatar
HTP
Explorer | Level 3
5 years ago

Do not receive verification code via SMS

Hi, 

 

I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verification code via SMS. Anyone knows how to resolve this matter please? Is it possible to send verification code to my registered email instead of phone number?

 

Thanks to all! 

account access
Account Settings
security

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi DUNK1, welcome to our Community! 

     

    As you're not receiving the SMS from Dropbox in order to access your account, have you made sure that you have the correct number listed in your Dropbox settings? 

     

    Also, have you contacted your phone carrier to see if the messages are being blocked for some reason?

     

    Keep me updated with any progress!

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