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1502646's avatar
1502646
Explorer | Level 4
3 years ago
Solved

Dropbox for windows crashes after launch

Hello! I tried reinstalling dropbox, tried advanced reinstalling.  This does not help. I try load Dropbox 178.4.4811 Offline Installer.x64.exe   - not help Hello! I tried reinstalling dropb...
desktop
Error Messages
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Grazie per le informazioni extra, Massimotx! Lo apprezzo.

 

Dopo aver avviato l'app e se hai tempo prima che si chiuda, puoi passare con il mouse sulla piccola icona Dropbox nella barra delle applicazioni e farmi sapere qual è la versione attuale dell'app Dropbox?

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Thanks for the extra info, Massimotx! I appreciate it. 

 

Upon launching the app, and if you have time before it shuts down, can you please hover over the small Dropbox icon in your system tray, and let me know what's the current app version of your Dropbox app?

Massimotx's avatar
Massimotx
Explorer | Level 4
3 years ago

Ho reinstallato l'applicazione di Dropbox

ho fatto appena in tempo a leggere la versione che poi si è chiusa (meno di 30 secondi)

la versione è 178.4.4811

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I reinstalled the Dropbox app

I just had time to read the version which then closed (less than 30 seconds)

the version is 178.4.4811

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Massimotx, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • Massimotx's avatar
      Massimotx
      Explorer | Level 4
      3 years ago

      Non uso VPN o proxy, utilizzo Firewall/Antivirus Zonalarm che uso da parecchi anni, tuttavia ho anche provato a rifare tutto con l'antivirus/firewall disattivato

      non ho blocchi da parte dell'IPS, sul PC portatile collegato alla stessa rete (stesso ISP) Dropbox funziona

      inoltre ho letto che non sono il solo ad avere questo problema, fino a circa 10 giorni fa funzionava perfettamente, non so se è coinciso con qualche aggiornamento Microsoft il problema, ma non ho installato nuovi software o fatto variazioni in questi 10 giorni

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      I don't use VPN or proxy, I use Zonalarm Firewall/Antivirus which I have been using for several years, however I also tried to redo everything with the antivirus/firewall disabled I have no blocks from the IPS, on the laptop connected to the same network (same ISP) Dropbox works

      I also read that I'm not the only one to have this problem, until about 10 days ago it worked perfectly, I don't know if the problem coincided with some Microsoft update, but I haven't installed new software or made any changes in these 10 days

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Ciao Massimotx, puoi anche provare a eseguire una reinstallazione avanzata seguendo questi passaggi?

         

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        Hi Massimotx, can you also try to perform an advanced re-install using these steps? 

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