Dropbox for windows crashes after launch

Ciao Massimotx, puoi anche provare a eseguire una reinstallazione avanzata seguendo questi passaggi?

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Hi Massimotx, can you also try to perform an advanced re-install using these steps? 

Ho seguito passo per passo la guida per l'installazione avanzata

una volta reinstallato Dropbox (Antivirus/Firewall chiuso) è partita la sincronizzazione, ma arrivati a 89MB scaricati (molti file piccoli) l'applicazione si è chiusa

Ho poi riprovato a disinstallare Dropbox ed eliminare tutte le cartelle relative a Dropbox dal PC e le voci nel Registry

poi rifatto l'installazione ma è capitata la stessa cosa, l'applicazione si è chiusa dopo un po' di minuti

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I followed the advanced installation guide step by step once Dropbox was reinstalled (Antivirus/Firewall closed) the synchronization started, but when 89MB was downloaded (many small files) the application closed

I then tried again to uninstall Dropbox and delete all Dropbox-related folders from my PC and Registry entries 

then redid the installation but the same thing happened, the application closed after a few minutes

Ciao di nuovo, Massimotx.

Va bene se registriamo un ticket per te e indaghiamo ulteriormente?

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Hi again, Massimotx. 

Is it alright if we log a ticket for you then, and investigate this further?

si, vorrei risolvere questo problema

oggi ho provato di nuovo a reinstallare Dropbox, ma una volta fatto l'icona è sparita dopo circa 30 secondi

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yes, I would like to solve this problem

today i tried reinstalling dropbox again, but once i did the icon disappeared after about 30 seconds

Hey Massimotx, I just sent you an email, I'll see you there! 

questa mattina ho acceso il PC e incredibilmente l'icona di Dropbox era al suo posto, ha fatto la sincronizzazione dei file e ora che sono passate diverse ore l'icona è ancora li.

Sembra quindi che il problema sia sparito, non so se per un intervento del team Dropbox, se a seguito di qualche aggiornamento Microsoft o per motivi misteriosi, ma per ora funziona

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this morning I turned on the PC and incredibly the Dropbox icon was in place, it did the file synchronization and now that several hours have passed the icon is still there.

So it seems that the problem has disappeared, I don't know if due to an intervention by the Dropbox team, if following some Microsoft update or for mysterious reasons, but for now it works

Amazing news Massimotx!

Glad to know everything is okay for now! If you need anything else, give us a shout. 😎

I'm having the same problem as Massimotx, client doesn't start.

In fact, I can see how the Drobox.exe processes die in task manager some second after launching Dropbox.

Uninstalling and reinstalling had the same effect commented by Massimotx, at first couple of reinstalls, Dropbox starts and tries to sync, after some minutes it dies.

New reinstalls don't even get so far, now the process Dropbox.exe dies after few seconds.

No error messages, only dump files in the Crashpad folder as mentioned by the other user.

Please comment how did he (or Dropbox team) got to solve it.

Thanks.

Hi Agrest S., could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

That was our first attempt, didn't work either. Just tried again after your suggestion, no luck.

Thanks for your help, but still no solution.

Do you have more than 300,000 files in your Dropbox account?

Yes, way more.

It's possible that this could be causing the issue, since more than 300,000 files can affect the app's performance. 

Could you try reinstalling the app, and using selective sync to deselect folders, which will delete the local copies, to bring it under that amount, to see if this helps?

Jay,

The application doesn´t even open, the process crashes after a few seconds, even after a reinstall, I cannot use selective sync because there is nowhere to configure that!

Thanks.

When you reinstalled the app, did you perform an advanced reinstall?

questa mattina 29/07/2023 alle ore 9:15 quando ho acceso il PC l'icona di Dropbox non era presente, quindi di nuovo si è verificato il problema

assurdo!

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this morning 29/07/2023 at 9:15 when I turned on the PC the Dropbox icon was not present, then the problem occurred again

absurd!

Suddenly, for no reason at the next boot, dropbox started working.
How long this will last, I don't know. I will be watching...

io ho fatto diversi riavvi e l'icona Dropbox ancora non è presente, era riapparsa per un paio di giorni, pensavo avessero risolto il problema invece è di nuovo sparita

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I have done several restarts and the Dropbox icon is still not present, it had reappeared for a couple of days, I thought they had solved the problem but it disappeared again

Brandon Nguyen I tried your suggestion and so far it works!!

To avoid auto updating, John582 suggested here to rename two dropboxupdate.exe files to something else: https://www.dropboxforum.com/t5/Apps-and-Installations/How-to-disable-DropBox-Update/m-p/360536/highlight/true#M13647

Now Dropbox is re-indexing my 854.000 files, lets hope that process goes well (of course I hit the famous issue of Dropbox not recognizing the existing folder and its files, it took some fiddling to get it to merge instead of re-downloading everything).

Fingers crossed! Will follow up...