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Forum Discussion
Dropbox not syncing to Apple folders (Desktop, Documents, Downloads)
Device
MacBook Air M4
Operating System/Browser (if using the web)
Sequoia, Tahoe
Dropbox App Version (if using the app)
241.4.4853
Dropbox Plan
Family
Question or Issue
My files are on Dropbox online. I now need to download them to my Mac (I've tried this on both a Tahoe and a Sequoia machine). Although the Mac already has Desktop, Documents and Downloads folders, the Dropbox app creates a new parallel set of (virtual) folders under the same names, residing in the Dropbox folder (~/Library/CloudStorage/Dropbox. In the past Dropbox used to sync with the existing Apple folders, but that's not been the case since a few OS X/Dropbox versions. It is my understanding that the parallel folders are supposed to be there, but Mac would mirror these, to make it look like they are in the `Apple folders. It makes no difference whether either File Provider and/or Backup is on or off.
How do get rid of this double folder issue?
2 Replies
Replies have been turned off for this discussion
- Nancy
Dropbox Community Moderator
Hi swissguest! I wanted to jump in here and make sure you’ve seen Walter’s previous reply.
Please send over more info on the issue you’re having, and we can take a look for you.
- Walter
Hi there swissguest - thanks for bringing this to our attention.
Can you please clarify the exact steps you take to do this and send us a couple of screenshots of what you see so that we can have a visual too?
Also, what is the Dropbox desktop app's exact status as shown in your menu bar at the moment?
Let us know more and we'll take it from there.
