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Forum Discussion

algae-jacket's avatar
algae-jacket
Explorer | Level 3
3 years ago

"DROPBOX_ROOT_DUMMY_FILENAME…_TO_USERS" failing to sync

I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac.   I have a persistent sync issue in my...
desktop
Error Messages
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey algae-jacket, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if this persists? 

algae-jacket's avatar
algae-jacket
Explorer | Level 3
3 years ago

Held down the option key and clicked on both buttons.

 

The (2) badge persisted.

 

I quit and restarted Dropbox.

 

The (2) badge came back after a bit.

 

Anything else I could try?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update! Have you tried enabling hidden files to show on your computer algae-jacket ?

    • algae-jacket's avatar
      algae-jacket
      Explorer | Level 3
      3 years ago

      Yes, I peeked at `~/Library/CloudStorage/Dropbox-Personal/` after pressing ⇧⌘. and didn't see any file like that in the root directory of my Dropbox folder. The only hidden things in there is .dropbox. Looking at the contents of the directory with

      ls -la

      only adds .DS_Store and .Trash/. 

       

      Anything else I could try?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the info, I'd recommend contacting the support team for further assistance on this matter.

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