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Forum Discussion

algae-jacket's avatar
algae-jacket
Explorer | Level 3
3 years ago

"DROPBOX_ROOT_DUMMY_FILENAME…_TO_USERS" failing to sync

I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac.   I have a persistent sync issue in my...
desktop
Error Messages
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update! Have you tried enabling hidden files to show on your computer algae-jacket ?

algae-jacket's avatar
algae-jacket
Explorer | Level 3
3 years ago

Yes, I peeked at `~/Library/CloudStorage/Dropbox-Personal/` after pressing ⇧⌘. and didn't see any file like that in the root directory of my Dropbox folder. The only hidden things in there is .dropbox. Looking at the contents of the directory with

ls -la

only adds .DS_Store and .Trash/. 

 

Anything else I could try?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, I'd recommend contacting the support team for further assistance on this matter.

  • cancooks's avatar
    cancooks
    New member | Level 2
    3 years ago

    Did you have any luck resolving this? I'm having the exact issue. It's only doing it on my personal dropbox and not business and only in my new MacBook Air and it's fine on my MacBook Pro.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey cancooks, sorry to hear about this.

     

    Would it be OK if we reached out via email to have a further look internally? 

  • Fallschachtel's avatar
    Fallschachtel
    Explorer | Level 4
    3 years ago

    I'm having the same problem. Sync issue with my private dropbox, but not with the business one. I'm on a mac studio.

  • Fallschachtel's avatar
    Fallschachtel
    Explorer | Level 4
    3 years ago

    Is there any solution to this in the meantime? Thx

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to hear this, Fallschachtel. Can you let me know the OS version of your device, as well as the app version of the Dropbox app on it?

  • Fallschachtel's avatar
    Fallschachtel
    Explorer | Level 4
    3 years ago

    It's Dropbox Version 188.4.6302, and the OS is Sonoma 14.1.2. I'm not sure when this started, but it may have been when I updated to 14.1.2.

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