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Forum Discussion

algae-jacket's avatar
algae-jacket
Explorer | Level 3
3 years ago

"DROPBOX_ROOT_DUMMY_FILENAME…_TO_USERS" failing to sync

I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac.   I have a persistent sync issue in my...
desktop
Error Messages
Mac
clobybar's avatar
clobybar
Explorer | Level 3
2 years ago

I am also having the same issue. Mac OS 14.1.2 (23B2091) on M3. Affects my DB personal account, but not my business account. Nothing in this post will make the error go away. Annoying.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

HI clobybar, have you already been in contact with the support team regarding this issue you're experiencing? If so, could you let me know the ticket ID to locate it on our system?

  • clobybar's avatar
    clobybar
    Explorer | Level 3
    2 years ago

    Certainly. 

     

    Ticket #23089484

     

    Thank you very much.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the ticket number, clobybar.

       

      I've passed your comments along to the agent working on your case and raised the priority of the ticket.

       

      I can see you have an update on the ticket as well, so make sure to check it out!

      • Fallschachtel's avatar
        Fallschachtel
        Explorer | Level 4
        2 years ago

        If there's a solution to this issue, please share!

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