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Dropbox unlinked my accounts suddenly
Hi there!
I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account.
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The only way to link them now, I'm afraid, is for one to be on a paid Business plan (i.e. with multi user licences).
https://help.dropbox.com/teams-admins/team-member/free-teams-overview
Nancy
Dropbox Community Moderator
Dropbox Community Moderator
I also had them unlinked and want to transfer them together. My question though is a little different. For some reason, the dropbox they left on the computer was the little used teams account and my personal dropbox was taken off my computer. Very frustrating. Once I transfer the files to my personal box, should I uninstall and reinstall the dropbox app to get the personal account on the computer? Any other ideas?
- Mark
Super User II
Hi as444
If the one on your computer is the little used one I suggest logging out of Dropbox on your machine, moving all the files to your desktop and deleting the 'Dropbox' folder. Reinstall Dropbox from www.dropbox.com/downloading and log in to the OTHER account. That will download everything from that one for you. Then, just add any files from the desktop back to the folder đ
Hi,
I have a combination of several problems mentioned in this thread. I did not realize that the business account I was paying for was connected to the least used dropbox account in my desktop. I had two accounts, a business one and a personal one and they were linked, so altogether I had 2TB. What is confusing is that when I log into my personal one online, it keeps showing I have 2TB while I am invited to upgrade to get Dropbox Plus.
Anyway, over the years I continued using my personal one, which was linked to the teams business one, therefore both were linked in my computer, and gave me 2T. At the moment, the little-used one was left on my desktop while the other personal one has disappeared! My question is how I can transfer all the files from the personal one to the business one (i.e. the one I am paying for which gives 2 TB)? 1) If I manage to do this, will this mean all my current shared folders in the personal one will stop syncing with those of colleagues? We've kept these for so many years so I would like to reactivate them even if I transition all of them to the business account.
Please help, I have been a multi-year user and have paid my subscriptions. For some reason, the subscription i had been paying was associated with the account I used the least and I had not realised because my two accounts were linked and the benefits are carried over. I risk having to leave Dropbox altogether if this is not resolved as the system that works for me is no longer in place.
Thank you!
Natalia.
- Megan
Hi kukuj, I'd be happy to answer this one for you!
Can you access your plan page right here, and let me know what is the name of the plan you see there?
Now, you can either access what used to be your Business plan and upgrade the account, or you can move files from one account to the other by following these steps.
If you have any questions, let me know!
Hi, thanks for your answer.
So this is precisely the problem. The account that was left on my desktop is a Dropbox Plus account, using 42.9GB from 2TB, on a [removed per the Dropbox Community Guidelines] email address, set to renew next on the 3rd August, 2022, on a monthly cycle. But the one i used the most is a Dropbox basic, I think. At least it shows me that I could try Dropbox Plus free trial for 30 months, so i am assuming it is a Dropbox Basic. In which case, most of my files will have surpassed the quota.
