Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
GennadyKarasev
3 years agoHelpful | Level 5
Email notification settings are ignored
Why do i get spam emails from dropbox?
My email settings are off for any emails (news).
Hey Gostan, thanks for your patience while we were looking into this internally.
We heard back from the team and this issue seems to be resolved now.
Let us know if anything else comes up!
38 Replies
Replies have been turned off for this discussion
- WhiteZero3 years agoExplorer | Level 4
I've also received this same "3 steps to make tax season as pain-free as possible" email FOUR times now. I have all email notifications turned off on my account. I've also tried enabling and disabling the emails in my preferences. There is obviously something wrong on Dropbox's side here.
- Nancy3 years ago
Dropbox Community Moderator
Thanks for posting here, Hoho2.
As a first step, can you please clarify for me which Dropbox platform you keep receiving those notifications on? Is it the Dropbox website or the desktop/mobile app?
Do you keep receiving emails from Dropbox perhaps?
Let me know, and we’ll take it from there.
- Hoho23 years agoHelpful | Level 6
cell phone
- Nancy3 years ago
Dropbox Community Moderator
Hey angusm!
Can you also upload couple of screenshots of the emails you keep receiving from Dropbox? That’ll help me assist you further.
Just make sure your email address isn’t showing on any of these screenshots, due to security reasons.
- angusm3 years agoHelpful | Level 5
Here's the most recent example (I deleted the earlier one).
This mail was sent to the address associated with my Dropbox account (not visible in the screenshot, as I edited it out). - joininonallthefun3 years agoExplorer | Level 4
Yes, I received one today at 13:25 PDT.
- SurferVenus3 years agoNew member | Level 2I have also been having this problem. Every single notification type is unchecked in settings. My last email was half an hour ago advertising the Dropbox desktop app.
- Craig M.93 years agoHelpful | Level 5
Yeah I'm getting this tax notification too on Windows 10 PC. I had already turned off all the extraneous notifications through preferences, but this still made it through
- Hoho23 years agoHelpful | Level 6
I get a huge number of emails (and spam phone calls) daily. Please pass on to DropBox that their contribution to this is not appreciated! It takes a considerable amount of time to weed out the crap from the legitimate. My phone and email are PERSONAL, not a public billboard for DropBox or anyone else's use!
- amydcb3 years agoHelpful | Level 5
So, is there any fix for this?
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!