We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

jackrincon's avatar
jackrincon
New member | Level 2
3 years ago
Solved

error 500

Hello,

I signed in to configure my account and paired devices  and I get the Error 500

Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

_________________

I cleared cache and also tried incognito mode (using Brave.)

The problem just started.

Thanks!

 

 
 
Account Settings
Error Messages
Web
  • jackrincon's avatar
    jackrincon
    3 years ago

    The problem was solved when I switch language from spanish to english

2 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jackrincon, sorry to hear about this.

     

    Could you try another browser and let us know how it goes?

     

    If you still get the same error, I'd appreciate a full-page screenshot.

     

    Thanks!

  • jackrincon's avatar
    jackrincon
    New member | Level 2
    3 years ago

    The problem was solved when I switch language from spanish to english

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!